Training Provider, Colleges & Universities support

With you every step of the way

Whether you’re new to apprenticeship standards or an apprenticeship trailblazer, the EPA Plus support package has everything that you need for a smooth and successful experience. We offer support through a range of media to ensure that you have all the tools that you need for end-point assessment (EPA). Looking for support beyond EPA? Visit our apprenticeship delivery support page.

Standard specific guidance documents

Our guidance documents are designed by assessment specialists, providing detailed guidance for each assessment method, breaking down individual assessment criteria and providing templates where necessary (for inclusion in a portfolio, for example). These documents are designed to ensure that you have a thorough understanding of what’s required at EPA and are accessible on our EPA platform as soon as you come on board. Guidance on EPA is provided for apprentices, their employer and for you as the provider.

You’ll also have access to sample materials including observations, witness testimonies, reflective journals and professional discussions and useful how to guides.

Dedicated Relationship Management

Once you come on board you’ll be assigned a dedicated Account Manager from the EPA Plus Relationship Team. They’ll be there to act as your guide through the world of EPA, taking you through our on-boarding process and working in tandem with the EPA helpdesk to answer any queries and resolve any issues that you have. They’ll schedule regular review meetings and offer structured support, ensuring that we have full visibility of your apprentices as they approach EPA and that you and your apprentices are fully informed and prepared.


EPA helpdesk

We’re passionate about providing exceptional customer service and exceeding your expectations. Available Monday – Friday during office hours our EPA helpdesk is available to support you by email and phone:

Email: [email protected]

Phone: 0191 240 8950

Regular webinars

We host regular support webinars on important topics and upload them all to YouTube, interested? View our previous webinars.