If you're unhappy...

If you want to make a complaint about a centre, we’ll do everything we can to help. However, before we can get involved, we need you to do the following:

  • firstly, raise your concerns with the centre directly and follow their complaints procedure
  • once you’ve done this, if you remain dissatisfied, please send us a copy of your complaint, along with the centre’s response and details of what you’re unhappy with so we can look into it for you
  • if you’ve complained to the centre and haven’t heard anything back, please contact us and we’ll try to get in touch with them for you.

If you want to make a complaint about CACHE, one of our Customer Support Assistants will listen and put right whatever’s gone wrong.

For further information on making a complaint, please see the Making a Complaint section.